October 15, 2017

Explaining things that are foreign is difficult 😵

One of the best strategies to quickly explain things is to use analogies. For example:

1️⃣  Japanese baths are deeper and made more for warming up in. It’s more like an American jaccuzi.

2️⃣  In Japan, going out for drinks (and food) with colleagues has similar functions to Americans hosting parties at their homes.

3️⃣  Many Japanese people view Hallo...

October 3, 2017

Is there a universal language that transcends all cultural differences?

People over the years have argued that art, music, pictures, and psychology speak a universal language.

Some people believe that business is a universal language. After all, everyone wants to make a good deal and everyone wants to do it with good people.

In that spirit, I often hear American business people say, “At the core, bus...

August 28, 2017

Today’s topics:

  • First impressions are vital

  • In Japan’s communication culture, even small details count

Travelers often marvel at Japan’s amazing customer service. “So polished!” “Just delightful!” The pressure is on because a whopping 56% of Japanese consumers say that if they had even one bad service experience, they will take their business elsewhere. Whoa! In contrast, only 33% of Ame...

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