November 20, 2017

What is the most important element in business? Personal relationships, of course! After all, in any business transaction, the human interactions set the tone and stand out most vividly in memory.

In Japan, corporate relationships are often based on trust. That means that building trust is paramount to working with a traditional-style Japanese corporation. So how can you demonstrate trustworthiness...

November 1, 2017

This question elicits a range of responses, from defensiveness to relief.

In my work, I am careful not to stereotype when talking about Japan and how people generally do things in Japan. Or conversely, when discussing the United States and how people generally behave in the U.S.

This choice is practical because stereotypes are misleading, and may result in loss of business.

2 Ways Stereotypes Mislead...

October 15, 2017

Explaining things that are foreign is difficult 😵

One of the best strategies to quickly explain things is to use analogies. For example:

1️⃣  Japanese baths are deeper and made more for warming up in. It’s more like an American jaccuzi.

2️⃣  In Japan, going out for drinks (and food) with colleagues has similar functions to Americans hosting parties at their homes.

3️⃣  Many Japanese people view Hallo...

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